Business services are all those activities that support a company yet do not result in the production of physical products. These services include information technology, training and consulting, as well as event planning, insurance, communication, and more.
Unlike product-based businesses, which invest in developing innovative new products that can compete in the market and drive sales, service companies focus on creating value for their clients. They do this by providing services that solve problems or make life easier for customers. In the end, they must ensure that their services are affordable and sustainable.
The best way to achieve this is through a service management strategy. This approach enables service providers to improve customer satisfaction, control operating expenses, and manage risks. This strategy also helps them to increase profit margins.
While business services have a number of advantages over traditional product-based businesses, they are also more complex to deliver. This is because they require employees to interact with each other and customers, who can sometimes be considered a part of the supply chain.
This is why it is important for service managers to understand how to manage these interactions and the inherent complexities. It is also crucial for them to build a culture that focuses on service excellence and provides the appropriate tools and resources to staff members to accomplish this.
In addition to providing a wide range of business services, the Business Services Center (BSC) offers New York State agencies a central office for processing transactional human resources and finance transactions common across multiple departments. The BSC provides these services while increasing efficiencies and lowering costs so that each agency can devote more time to its core mission activities.
The BSC is comprised of three teams, each with its own specific responsibilities: administrative services, data and analytics, and customer service. Administrative services is responsible for onboarding and training of new BSC employees as well as facilitating the flow of communications between the BSC and customer agencies through liaisons. Data and analytics is responsible for ensuring that the BSC is working towards metric-based performance goals, and customer service assists agency employees with their financial and HR questions. In addition, the BSC offers a variety of employee benefits that are designed to motivate and reward high performers. Among these are medical and dental insurance, paid vacations, and tuition reimbursement. This makes the BSC an excellent career choice for those who are interested in a work environment that offers more than just a paycheck.